US Employers Turn to Telehealth

CEO & Founder of Now GP’s parent company Now Healthcare Group, Lee Dentith, discusses encouraging findings concerning telehealth as an employee benefit in the United States.

lee-headshot

As the UK’s National Health Service continues to creak under ever-increasing pressure and strain, across the pond in the United States there are encouraging signs that the long-awaited telehealth revolution is beginning to gather significant pace.

A new study compiled by the National Business Group on Health (NBG) surveyed 133 large American businesses, who between them employ over 15 million Americans. The results were incredibly encouraging for our industry, indicating that nine out of ten large employers are intending to make telehealth services available to their employees next year.

This is up 20% on last year’s figures, and is a significant indication that telehealth availability is well and truly on the rise as a high priority employee benefit.


“Employers’ focus in 2017 is shifting away from plan design to optimising how healthcare is accessed and delivered. That translates into expanded telehealth services, more Centers of Excellence options and optional selective network choices that focus on providing higher quality healthcare.”

Brian Marcotte, President & CEO of National Business Group on Health


I’ve recently been based in the States on business, and I can confirm that telehealth and mHealth solutions are very much high on the agenda for a number of major organisations. This shift is undoubtedly motivated by an attempt to offset a rise in overall healthcare costs for employers, and provide workers with cost-effective, convenient and accessible care.

NBG states that, should this current trend continue, over 97% of large employers will offer telehealth and remote healthcare services to their employees by 2019. Bear in mind that in 2014 this figure was at just 22%, it shows just how beneficial this technology is proving for both employers and employees.

In the UK employee sickness absence continues to be an ongoing problem. It’s something that collectively costs UK businesses £29 billion each year, with over 130 million working days lost to sickness annually. Poor access to services and lengthy waiting times are of course significant contributing factors to these alarming figures.

We’re starting to see companies begin to embrace mobile healthcare solutions on a similar level to that in the United States, allowing organisations such as ours to provide employers with a cost-effective employee benefit service, and employees with convenient and reliable healthcare access. Now Healthcare Group‘s aim is to eliminate sickness days through early intervention, giving people access to a professional medical opinion when they need one and preventing illness from getting worse by tackling it in its earliest stages.

We’ve already teamed up with a number of businesses to provide our services to their staff, with great results. It’s an exciting time to be involved in this ever-growing industry, and we’re confident that mHealth is well on its way to becoming the must-have employee benefit right here in the UK.


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