What role does digital healthcare have to play in an NHS primary care setting? CEO & Founder of Now Healthcare Group, Lee Dentith, discusses in his latest blog as GP practices are tasked with ensuring that 20% of patients use online health services.
I have long since championed the incredible potential of digital healthcare services, particularly apps, and the hugely important role that they will play in the NHS over the years to come.
At a time when our National Health Service is faced with continuous pressures and placed under ever-increasing strain, it is evidently clear that healthcare apps that connect patients with a doctor remotely could significantly ease the burden on the NHS, both financially and in terms of relieving pressure.
A recent article I read in Pulse carried some very encouraging news for those of us in the digital health industry, concerning new non-contractual terms between NHS Employers and the GPC (General Practitioners Committee).
In his latest blog, CEO & Founder of Now Healthcare Group Lee Dentith discusses the importance of patient safety in digital healthcare, following the closure of two services deemed unsafe by the Care Quality Commission.
In October 2016 I was overwhelmed with pride when my company Now Healthcare Group, just two years into its existence, was inspected by the Care Quality Commission (CQC) and found to be the first and only digital health provider in the UK meeting all regulations.
Our service, the way we care for our patients and our commitment to providing healthcare of the highest standard were all deemed exemplary. Our performance in the inspection was judged to be so positive that it saw us selected to set the standard for all future digital healthcare inspections – a standard which all other providers must now adhere to if they wish to continue operations in the UK…
In his latest blog, CEO & Founder of Now Healthcare Group Lee Dentith discusses a new study from the University of Surrey which has explored the benefits of telehealth and remote care for cancer survivors.
It’s always encouraging to read about more positive developments in the digital health industry, and recently a fascinating study concerning telehealth and cancer survivors caught my eye.
The study, conducted by researchers at The University of Surrey, revealed that the overwhelming majority of cancer survivors find the use of telehealth as a way of communicating with nurses and other healthcare professionals to be “positive and worthwhile.”
In his latest blog, CEO & Founder of Now GP’s parent company Now Healthcare Group, Lee Dentith, discusses our status as the DigitalHealth.London Accelerator’s only telehealth provider and our ambitions to integrate our technology into the National Health Service.
NHS Digital: It’s been a pleasure to be involved with NHS Digital at recent events, where I’ve enjoyed a number of exciting discussions with some of our fellow Accelerator partners.
I was delighted to recently come across news of a new “Accelerated Access Review” report, which recognises the role of DigitalHealth.London in accelerating the adoption of digital innovation in healthcare. This positive report is testament to the incredible work being done through the DigitalHealth.London Accelerator scheme, which Now Healthcare Group (Now GP/Dr Now) is so proud to be a part of.
The report, commissioned by the government and led by an independent chair, championed the new Accelerator scheme and its ambitions to allow the NHS to embrace new technologies by linking health and care organisations with digital health innovators such as ourselves. It makes several clear recommendations on reforms to help speed up patients’ access to healthcare technologies. It’s encouraging to see that those behind the review share our ambitions to ensure that the UK becomes a world-leader in healthcare innovation through an NHS which embraces the technology that patients in today’s on-the-go society need.
“This government has a strong commitment to the life sciences and to building a long-term partnership with the life sciences industry. We are determined to make the UK the best place in the world to develop new drugs and other products that can transform the health of patients.
“The report provides us with a strong basis to make the right decisions about how the health system can be adapted to meet the challenges of the future, attract inward investment, grow the thriving life science industry and use innovation to improve patient outcomes and tackle the financial pressures on the NHS.”
Health Minister Lord Prior
A recent change in circumstances have seen a similar company withdraw from the DigitalHealth.London Accelerator programme as it focuses its efforts on markets elsewhere. This leaves Now Healthcare Group in the luxurious position of being the singular telehealth provider to be a part of this potentially revolutionary Accelerator scheme, which is of course incredibly exciting for us as a business.
As a company we firmly believe that we are the clear market leader in this exciting telehealth industry, and I remain more confident than ever that we are truly ready and able to input our technology into the NHS to help combat many of the issues being faced by our nation’s healthcare service. Better access to technology for the NHS means better access to healthcare for its patients, and our ultimate ambition is to provide the nation with a convenient care and a more accessible health system.
You can read more of my thoughts on LinkedIn (Mr Lee Dentith), and you can also follow me on Twitter.
We’ve been selected to establish best practice for digital healthcare and health apps in the UK under Jeremy Hunt’s new plans to bring health tech into the NHS.
Now Healthcare Group is delighted to announce that it is the first and only digital healthcare provider to meet all regulations set by the Care Quality Commission (CQC) following a recent investigation.
This makes the Now Healthcare Group (NHG) the first mobile health app service to be declared “safe” by the CQC. Several other health apps have entered the marketplace recently, all of which have either not yet been inspected, are not registered or have not yet applied to register with the CQC.
As the first mobile health company to be visited by the regulatory body, Now Healthcare Group was exclusively selected for an Independent Health Pilot in order to assist the CQC in implementing best practice for health tech in the UK and laying the foundations for all future digital healthcare quality control.
NHG has received a Quality Report from the CQC, which recognises the tech company’s innovation, doctors, commitment to patient safety and service provision. The results of this investigation see NHG now setting the high standards which the rest of the digital health industry must adhere to going forwards.
Now Healthcare Group is the company behind the revolutionary Now GP and Dr Now mobile health apps, which are the world’s first health apps to both diagnose and deliver medicines, connecting patients to NHS GPs via smartphone video call. The services currently serve over one million users, with insurers such as Thomas Cook and Cigna using the platform to provide their customers with convenient, flexible healthcare.
At a time when online pharmacies are under increasing scrutiny due to recent undercover investigations which revealed instances of over-diagnosis, the CQC has found that NHG is treating patients in line with best practice guidelines, maintaining appropriate medical records and constantly monitoring prescriptions and consultations. All GPs working for NHG are NHS GPs in their own right, and hold a minimum qualification of MRCGP.
This exciting development follows Jeremy Hunt’s recent announcement at the Health and Care Innovation Expo in Manchester, in which he stated that the NHS is to look towards mobile health technologies and apps in a bid to reduce the pressures on the current health system. Now GP/Dr Now is currently looking to provide white-labelled health apps to CCGs, surgeries and 111/out of hours services to help the NHS meet its seven day access targets.
Founder and CEO of Now Healthcare Group, Lee Dentith, made the following comment:
“Becoming the first mobile health service to meet CQC regulations demonstrates the positive steps Now Healthcare Group is making as a healthcare provider, and it’s an honour to be selected to set the high standards which the rest of the industry must now follow.
“This CQC Quality Report, coupled with our involvement with the DigitalHealth.London Accelerator, reaffirms my belief that our service will be fully implemented cross the whole of the NHS in the coming years. We are aiming to be able to provide 100 million consultations in the next 3-5 years and also want to capitalise on technologies such as machine learning and artificial intelligence to help patients take better control of their healthcare and reduce pressures on the NHS.”
Example quotes from the CQC Quality Report:
“GPs told us that they received excellent support if there were any technical issues or clinical queries.”
“Patients were treated in line with best practice guidance and appropriate medical records were maintained.”
“There were clinical governance systems and processes in place to ensure the quality of service provision.”
“Prescribing was constantly monitored and all consultations were monitored for any risks.”
“We reviewed a sample of anonymised consultation records that demonstrated appropriate record keeping and patient treatment.”
“[The service] identified the need for patients who may be unable to get an appointment with their NHS GP or who prefer a more flexible service.”
“We reviewed three recruitment files which showed the necessary documentation was available.”
“We reviewed six anonymised medical records which demonstrated notes had been adequately completed. GPs had access to all previous notes within the Now GP / Dr Now system.”
“The doctors providing the service were aware of both the strengths (speed, convenience, choice of time), and the limitations (inability to perform physical examination) of working remotely from patients. They worked carefully to maximise the benefits and minimise the risk for patients.”
“The provider told us that they had a clear vision to work together to provide a high quality responsive service that put caring and patient safety at its heart.”
“There was a range of service specific policies and process flow charts which were available to all staff.”
“There were a variety of daily, weekly and monthly checks in place to monitor the performance of the service.”
“A comprehensive understanding of the performance of the service was maintained.”
“Care and treatment records were complete, legible and accurate, and securely kept.”
“The service consistently sought ways to improve. All staff were involved in discussions about how to run and develop the service, and were encouraged to identify opportunities to improve the service delivered.”
“As the management team and IT teams worked together at the HQ there was ongoing discussions at all times about service provision.”
For the latest news and updates on digital healthcare, follow @NowGP on Twitter.
The potential offered by mobile healthcare services has long been championed by those in the digital health industry, and we’re now starting to see significant uptake of the technology across the pond. Over in the United States, a new piece of research points to a significant rise in the number of Americans taking up smartphone-based healthcare, suggesting that US citizens are becoming more and more comfortable when it comes to using mobile devices to manage their care.
Almost two thirds (58%) of respondents stated that they use their mobile device to communicate with a medical professional. On top of this, 50% of those surveyed said that they have a health, fitness or medication tracking app on their phone.
Now Healthcare Group has been chosen to be part of the DigitalHealth.London Accelerator Programme
About the programme
Mobile healthcare (mHealth) organisation Now Healthcare Group is one step closer to easing the burden on the NHS after being chosen to be part of the new “DigitalHealth.London Accelerator” programme.
The company behind the innovative Dr Now and Now GP smartphone apps joins an elite list of businesses looking to benefit from better engagement with the NHS and the wider health sector.
The year-long Accelerator scheme accepts only the highest potential digital health startups and businesses onto the programme. It provides tailored support to the specific needs of each business to allow them to develop their products and create real solutions to some of the most pressing challenges faced by the NHS.
The Now GP/Dr Now team are at today’s annual NHS Health and Care Innovation Expo in Manchester, where Health Secretary Jeremy Hunt is set to announce the arrival of mHealth and app-based online health services into the NHS.
This marks a significant breakthrough for mHealth companies such as ourselves, who have long since championed the benefits that embracing technology can bring to the health service and to its patients.
Hunt will announce later today “a multi-million pound package” to expand digital services across the NHS, which will including a new online triage service to enhance the current 111 service and out of hours care.
“We live in the age of the smartphone, and we want the NHS to reflect that. Our new plans will make it easier for patients to get the medical support and information they need, and should encourage more of us to use the growing range of online NHS services.”
Services such as our Now GP/Dr Now mHealth can be white-labelled and custom-built for NHS CCGs and surgeries, helping them to combat the problem of waiting times and reduce the strain on the healthcare system and out of hours services. By embracing mHealth apps, the NHS will also be more able to deliver its goal of seven day access by pooling qualified GPs, nurses and specialists into a convenient and accessible healthcare app.
Our app connects patients with independent NHS doctors who deliver advice and diagnosis via remote video consultations. We also have an NHS-registered pharmacy which is able to deliver medicines directly to a patient’s home and serve repeat NHS prescriptions.
As the mHealth industry continues to expand, we’re turning our attention to the power of artificial intelligence, wearable technology and “big data” analytics to direct patients to the care and treatment they need. Early intervention is a key aspect of delivering effective primary care, and we want to allow patients to get the care they need at the earliest opportunity – in some cases, before they even realise they are ill themselves.
We’re delighted with the direction that the NHS is heading and its desire to utilise such innovative technology is very pleasing to see. Look out for more exciting news from Now GP/Dr Now in the near future.
CEO & Founder of our parent company Now Healthcare Group, Lee Dentith, discusses the RCGP’s new warnings on waiting times for doctor appointments over the coming years.
Pulse Today has reported yet more worrying news for the NHS this week, and it’ll come as little surprise to many of you that it involves a rise in GP appointment waiting times.
The Royal College of General Practitioners (RCGP) has warned that, should current trends continue, there will be almost one hundred million instances where patients are forced to wait for over a week to see a GP at an NHS surgery by 2020.
The estimated rise of waiting times is nothing new, and unfortunately has become a spiralling problem for the NHS. What is particularly concerning, though, is that this new analysis also reveals that on 50 million occasions patients will not be able to get a GP appointment at all in four years’ time. That’s 50 million patients who will simply not have access to healthcare when they need it. This is unacceptable and simply cannot be allowed to become a reality.
To put the severity of this predicted rise into context – last year there were 9.4m occasions when patients could not get a GP appointment and didn’t seek healthcare elsewhere; by 2020/21 it could be approximately 47m.
Chair of the RCGP, Dr Maureen Baker, described the new figures as evidence that general practice in the UK is “in crisis.”
“The fact that, if current trends continue, patients will have to wait to see their GP for more than a week on almost 100 million occasions by 2020 is shocking – and poses a clear risk to the health of thousands and patients.
“We now need a guarantee from the new Prime Minister, the new Chancellor and the health secretary that the GP Forward View will be delivered in full.”
Dr Maureen Baker, RCGP Chair
The aforementioned General Practice Forward View sets out a plan, backed by a multi-billion pound investment, to stabilise and transform general practice in the UK. It commits an extra £2.4 billion per year to support GP services by 2021.
For me, it’s absolutely imperative that the funds being promised in this forward view are not just delivered, but used wisely on actions that will visibly improve the situation for the NHS.
We remain committed to doing out part to ease pressures and strains on the NHS by embracing mHealth technologies and helping patients gain convenient and affordable access to primary healthcare. As these new RCGP figures sure, mHealth is exactly what the health service needs right now and we’re excited to help make a real difference through this innovative and effective technology.
Following the announcement of our exciting new mHealth partnership with Thomas Cook, we’re delighted to announce that Now GP has been declared ‘App of the Week’ by The Sunday People:
“This lets you speak to an English-speaking UK-based doctor while you go through a video consultation while you are abroad. It can be used in countries both in and out of the EU. Electronic prescriptions can be made available to collect from any local pharmacy.”
This fantastic achievement for Now GP and the Now Healthcare Group is complimented by more major national press coverage, with news of our new travel partnership with Thomas Cook also reported by The Telegraph, The i, The Mirror as well as several major travel and digital healthcare publications.
In case you missed the news, we’ve partnered with Thomas Cook to provide people on holiday with free access to the Now GP app. Customers with Thomas Cook travel insurance can connect to a doctor through remote video consultation via our smartphone app for advice, diagnosis and prescriptions when they fall ill whilst on holiday.